Where's my order?
When your package leaves our warehouse we email you a tracking number and a direct link to the carrier. That email usually lands 1-3 business days after you order.
Check your status
- Search your inbox for the shipping email from Biutihome (check spam too).
- Click the tracking link inside it.
- Or copy the tracking number into 17track.net, which recognizes most international carriers.
From your account
If you checked out with an account, your status and tracking are under My Orders.
Tracking hasn't updated in days
That's normal while a package is in international transit or clearing customs — it can sit without a scan for several days. It doesn't mean it's lost. If there's been no new movement for more than 10 days, email us and we'll chase it from our side.
It's past the delivery window
If we've passed the maximum delivery estimate, contact us. You choose: a replacement shipment or a full refund.
Contact
Email us through the contact form with your order number. A person answers, usually within one business day.